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Laptop Repair - Tech Challenged/System Restore and more...

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I have accidentally broken the laptop screen on my relatively new Windows 8 Gateway NE51B05H, and am thankfully covered by the store product protection plan we purchased (Walmart). I have the go ahead to ship it off for repair. As per the written insert that came with their shipping box, they ask for all original system things (memory, hard drives, batteries, wireless cards, AC adapter/cords and...

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